UK GDPR

Privacy information

Avivco Management uses the details you give in this portal to manage your repair. This page explains what we collect and why.

What we collect

Your name, email, telephone numbers, address and flat, contact preferences, access and availability notes, a description of the problem, your troubleshooting answers, and any photos or videos you upload.

Why we use it

To assess and arrange repairs, contact you about appointments and progress, and keep records of the work. Our lawful bases are performing your tenancy agreement and our legal obligations as a landlord or managing agent.

Who sees it

Avivco staff, and the contractor assigned to your repair, who sees only the details needed to do the work. We never show your name or occupancy to other tenants.

How long we keep it

Repair records are kept for as long as needed to manage the property and meet legal requirements, then deleted or anonymised.

Your rights

You can ask to see, correct or delete your information, or object to how it is used. Contact Avivco Management to make a request. You can also complain to the Information Commissioner's Office (ico.org.uk).